Frequently asked questions

Clinic appointments take place at Crystal Rose in Needham Market, Suffolk. Full address and directions are shared when you book.

At-home appointments are offered across Suffolk, and into Norfolk, north Essex and east Cambridgeshire. Stevie travels up to around 60 miles from the Needham Market clinic, and is in King's Lynn regularly. Core towns are listed on the Mobile appointments page, and if yours isn't shown you're welcome to enquire.

Travel arrangements and any applicable fee are confirmed when you enquire, based on your location.

Selected treatments are available at home; others are clinic-only for safety and setup reasons. Each treatment page shows its availability, and the Mobile appointments page lists what's eligible.

That's what the consultation is for. Stevie will talk through your concerns and what may or may not be appropriate — there's no pressure and no obligation to proceed.

No — a separate consultation isn't required before treatment. If you're unsure about anything, you can book one through Fresha for £10, and it comes off the price of your treatment if you go ahead. It's worth doing if you have questions about what might suit you, and there's no obligation to book a treatment afterwards.

You'll have a chance to discuss your concerns and what you're hoping for. Stevie will explain the options, what a treatment involves, and answer your questions before anything is agreed.

Any specific preparation is shared when you book. For at-home appointments, a clean, well-lit space and enough uninterrupted time are helpful — see the Mobile appointments page.

Yes — appointments are managed through Fresha, where you can rearrange or cancel. A 20% deposit secures your appointment and comes off your treatment balance on the day. If you cancel or rearrange at least 48 hours beforehand, your deposit is refunded in full. Between 24 and 48 hours beforehand, the deposit is kept. Less than 24 hours beforehand, or if an appointment is missed, a fee of 25% of the appointment total applies — your deposit counts towards it, so only the difference is charged.

Most treatments can be booked directly through Fresha using the Book buttons across the site. A 20% deposit is taken when you book and comes off your treatment balance on the day — or you can pay in full up front if you prefer. For at-home appointments, use the enquiry form so availability and suitability can be confirmed first.